1. Home
  2. FAQ
Frequently Asked Questions

995b FAQ – all your questions answered, right here

From registration to withdrawal — everything you need to know about 995b, all in one place. Browse by category below or search directly.

50+ General FAQ
6 Browse by Topic
24/7 Live Support
Deposit
Bonus
Security
Support
Help by Topic

Select a topic to get started

Our FAQ is organised by topic. Click any category below to quickly find what you're looking for.

Account & Registration

Answers to all questions about creating a new account, KYC verification, changing your password, and login issues.

Deposits & Withdrawals

How to deposit and withdraw using bKash, Nagad, and Rocket — including timelines and troubleshooting.

Bonuses & Promotions

Everything you need to know about welcome bonuses, cashback, reload offers, and loyalty points.

Betting & Games

Questions about live betting, understanding odds, bet cancellation, casino games, and Sports Betting.

Security & Privacy

Account security, 2FA, data privacy, and how to protect yourself from fraud.

Support & Contact

How to reach customer care, expected response times, and how to submit a complaint.

No results found. Try searching with different keywords.
Account & Registration

To register at 995b, you need an active Bangladeshi mobile number or email address and must be at least 18 years old. Complete the registration by setting a strong password and verifying with the OTP sent to your mobile. For larger withdrawals, you may be required to complete KYC using your NID or passport.

Each individual may only One You may open an account. However, attempting to create multiple accounts using the same mobile number, email, or device may result in suspension and forfeiture of any accumulated bonuses.

Log in to your account and go to "Identity Verification" under the Profile section. Upload clear photos of the front and back of your NID or passport. Verification is typically completed within 24–48 hours. Small-scale betting and withdrawals are still available without verification.

After logging in, go to your profile settings and click "Change Password". Enter your current password, new password, and confirm the new password. If you've forgotten your password, Login Page Use the "Forgot Password?" option on the login page.

Yes, you can temporarily suspend or permanently close your account. To do so, email our support team. Make sure to withdraw your balance before closing the account.
Deposits & Withdrawals

995b supports all major mobile banking methods in Bangladesh: bKash, Nagad, Rocket and credit/debit cards. Deposits and withdrawals are available across all methods.

The minimum deposit at 995b is just ৳200. This limit applies to all payment methods, including mobile banking and cards. A welcome bonus is available on your first deposit.

Withdrawals are typically processed via mobile banking (bKash/Nagad/Rocket) 15–30 minutes Processing times may vary. Bank transfers can take 1–2 business days. Having a verified KYC status speeds up the process.

First, wait 5–10 minutes, then refresh the page. If the issue persists, contact us via live chat with your transaction ID or bKash/Nagad reference number. Most issues are resolved within 1 hour.

💡 Always double-check that you're sending to the correct account number before making a deposit.

Minimum Withdrawal Amount ৳500The maximum daily withdrawal limit depends on your account tier and KYC status. Verified accounts are eligible for higher limits.
Bonuses & Promotions

When you open a new account and make your first deposit, a 100% Welcome Bonus For example, a ৳1,000 deposit will earn you an extra ৳1,000 in bonus funds. A minimum deposit of ৳500 is required to claim the bonus.

⚡ To claim your bonus, Promotions Page View.

A wagering requirement must be met before you can withdraw bonus funds. Typically, you need to wager 5–10x the bonus amount. The specific terms for each bonus are On the Promotions page listed in detail.

The weekly cashback offer returns a set percentage of your net losses from the previous week. Cashback is credited directly to your wallet with no wagering requirements, so you can withdraw it straight away.

Yes! Refer a friend to 995b and earn a bonus once they make their first deposit. You'll find your referral link in your profile section.
Betting & Games

Log in to your account. From the menu, Bet or Betting section. Select a live event and click on your preferred market. Enter your stake in the bet slip and hit "Place Bet". All bets update in real time.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" feature is available, you can settle your bet early — your return will be calculated based on the odds at that moment, resulting in a partial win or loss.

If a match is cancelled or abandoned, all bets on that match are void and the full stake will be returned to your wallet within 24 hours.

995b offers betting on cricket, football, tennis, badminton, basketball, e-sports, and 30+ other sports. You can also take part in Live Casino, slots, and virtual sports.
Security & Privacy

Yes, 995b uses 256-bit SSL encryption. Your personal information and financial transactions are fully encrypted. We never sell your data to third parties. Enable 2FA for added personal security.

Go to the "Security" tab in your profile settings. Enable the "Two-Factor Authentication" option. You'll receive an OTP on your mobile — use it to confirm. From then on, a verification code will be sent to your mobile each time you log in.

🔒 With 2FA enabled, no one can log in to your account even if they know your password.

Contact our support team immediately and request an account lock. Email us: support@995b.bet. We'll verify your account promptly to ensure your security.
Support & Contact

995b offers three ways to reach support: 1) Click the live chat button at the bottom right of the site — the fastest option. 2) Email us at support@995b.bet. 3) Send a message on our Telegram or WhatsApp channel. Our support team is available 24/7 to help you in Bengali.

On live chat, typically 2–5 minutes You can expect a response within that time. Email responses are provided within 24 hours. For urgent issues, please use live chat.

For any complaints or issues, please contact us directly support@995b.betwith full details. Please include your account ID, a description of the issue, and any relevant screenshots. We aim to resolve all complaints within 48 hours.
Quick Links
Create a New Account Log In Bonuses & Offers Live Betting Match Odds Responsible Gambling
Get Direct Help

Still have questions? Our Bengali support team is available 24/7.

Email
support@995b.bet
Support Hours
24 Hours / 7 Days
Join Now
💡
Quick Tips
  • Always use a strong password
  • Keep 2FA Enabled
  • Complete KYC in Advance
  • Bet Within Your Budget

995b FAQ – Why Is It Useful?

New to online betting platforms? It's easy to get stuck on small things. That's exactly why 995b created this FAQ page — so you don't have to keep reaching out to support.

From registration and first deposit to claiming bonuses, Live Betting, and withdrawals — the most common questions at every step are answered here in plain, straightforward English. Every answer is written with Bangladeshi bettors in mind: no complicated language, just clear and practical information.

We know payment issues cause the most stress. Sent money via bKash but it hasn't shown up in your balance? It happens sometimes, and this FAQ covers the reasons and fixes. You'll also find bonus terms, withdrawal timelines, and more — it's a complete guide.

If you can't find an answer here, our 24/7 live chat support is always ready to help. Chat in Bengali and get fast solutions.

Get Started Today

Questions answered? Now let's play

Sign up with 995b, get a 100% bonus on your first deposit, and enjoy the best betting experience in Bangladesh.

Register for Free Log In
SSL Secured
100% Bonus
bKash / Nagad / Rocket
24/7 Bangla Support
বাংলা